Injured on Holiday? You Could Be Owed Thousands.
Wet pool surrounds, uneven hotel pathways, dangerous balconies, faulty lifts, poorly maintained water sports equipment and unsafe excursions cause serious injuries to holidaymakers every year. When these injuries happen on a package holiday, the UK tour operator is legally responsible — regardless of where in the world the accident occurred.
Scottish Claims Helpline handles holiday accident claims for Scottish residents on a no win no fee basis. Under the Package Travel and Linked Travel Arrangements Regulations 2018, the tour operator who sold your holiday is liable for their suppliers’ negligence. The claim is brought in the Scottish courts against the UK company — you do not need to take legal action abroad.
How Much Could You Receive?
| Injury Type | Typical Award |
|---|
| Minor injuries — sprains, cuts | £2,000 - £8,000 |
| Fractures from falls | £8,000 - £25,000 |
| Serious injuries — lasting impact | £25,000 - £50,000+ |
Based on Judicial College Guidelines for pain and suffering only.
That’s not all. Holiday accident settlements also include the lost value of your holiday, overseas medical bills, repatriation or early flight home, lost earnings during recovery, and ongoing treatment. A ruined holiday plus a broken bone can easily result in a total settlement well above the general damages figure alone.
Who Can Claim?
Any Scottish resident injured on a package holiday due to the tour operator’s or their suppliers’ negligence. A package holiday is one where at least two elements (flights, accommodation, transfers, car hire) were booked together through the same provider. All-inclusive holidays, cruise packages and excursion bundles all count. Even if you booked independently, you may still be able to claim directly against the negligent hotel or activity provider.
Holiday Accident Claims — Frequently Asked Questions
Minor injuries: £2,000-£8,000. Fractures: £8,000-£25,000. Serious injuries: £25,000-£50,000+. Lost holiday value and medical costs on top.
The UK tour operator under the Package Travel Regulations 2018. They are responsible for their suppliers’ negligence including hotels, transfers and excursions.
Any holiday where at least two elements (flights, accommodation, transfers, car hire) were booked together through the same provider, including all-inclusive holidays and cruise packages.
If booked separately you may not have package holiday protection, but you can still claim directly against the negligent hotel or activity provider, though this can be more complex.
Slips and falls at hotels or pools, balcony falls, water sports injuries, excursion accidents, broken lifts, faulty equipment, and any accident caused by the hotel or tour operator’s negligence.
3 years from the accident for claims brought in Scotland under the Prescription and Limitation (Scotland) Act 1973.
How Do I Start My Claim?
It takes 2 minutes. Fill in our short form and one of our specialist Scottish solicitors will call you back — all completely free and with no obligation. You pay nothing unless you win.
About this page: Written by
David Gildea, Scottish Claims Helpline. Last reviewed: March 2026. Scottish Claims Helpline is authorised and regulated by the Financial Conduct Authority (
FRN 830381).