Last updated: February 2026. Version 1.0.
Summary: Scottish Claims Helpline (FRN 830381) collects personal data you submit through our forms to assess and refer your claim. We do not sell your data. You have full rights to access, correct or delete your data. We comply with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Scottish Claims Helpline is a claims management company authorised and regulated by the Financial Conduct Authority (FRN 830381). We are the data controller for personal data collected through this website.
Contact us regarding data protection: info@scottishclaimshelpline.co.uk
2. What Data We Collect
When you submit an enquiry form on our website, we collect: your name, email address, phone number, home address (including postcode), details of your claim, your preferred time to be contacted, and your IP address. We also collect your explicit GDPR consent at the time of submission, including the consent wording version and timestamp.
3. How We Use Your Data
We use your personal data to: assess whether you have a viable claim; contact you to discuss your enquiry; refer your details to a Law Society regulated solicitor on our panel if your claim is viable; comply with our regulatory obligations as an FCA authorised firm; and maintain records as required by law.
We do not use your data for automated decision-making or profiling in a way that produces legal effects concerning you.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) your explicit consent, given when you submit our enquiry form; (b) performance of a contract - to take steps at your request prior to entering a services agreement; (c) our legitimate interests in operating a regulated claims management service.
5. Data Sharing
We share your data with: solicitors on our panel, to whom we refer your claim; Zapier (our automation platform), solely for the purpose of routing your enquiry to our internal systems; and as required by law or our FCA regulatory obligations.
We do not sell, rent or trade your personal data to any third party for marketing purposes.
6. Data Retention
We retain your personal data for a period of 6 years from the date of your last contact with us, in accordance with our regulatory obligations and the standard limitation period for legal claims. GDPR consent records are retained permanently as required for regulatory compliance.
7. Your Rights
Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to our legal and regulatory obligations to retain certain records); object to processing; request restriction of processing; and data portability.
To exercise any of these rights, contact us at info@scottishclaimshelpline.co.uk. We will respond within 30 days.
8. Cookies
We use cookies to improve your experience on our website. See our Cookie Policy for full details.
9. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data is transmitted over HTTPS. Our systems are hosted on UK-based secure servers.
10. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Changes to This Policy
We may update this policy from time to time. The current version and date are shown at the top of this page. We will notify you of material changes by email where we hold your contact details.
Regulatory: Scottish Claims Helpline is authorised and regulated by the Financial Conduct Authority. FRN 830381. Compliance with UK GDPR and the Data Protection Act 2018.