Last updated: September 2026.
Summary: We use strictly necessary cookies to make our website work. With your consent, we also use optional cookies for analytics (Google Analytics 4), session recording (ContentSquare) and advert measurement (Meta Pixel). None of these optional cookies are set unless you click Accept on our cookie banner, and you can change your choice at any time using the Cookie Settings link at the bottom of every page.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or to work more efficiently, and to provide information to website owners.
How We Use Cookies
Scottish Claims Helpline uses the four categories of cookies below. Only the first category is set without your consent.
1. Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take such as submitting a form or setting your cookie preferences. These cookies do not store any personally identifiable information.
| Cookie Name |
Purpose |
Duration |
| ASP.NET_SessionId |
Maintains your session state as you navigate the site |
Session |
| sch_cookie_consent |
Remembers your cookie preference so we don't ask again |
1 year |
2. Analytics Cookies (Optional)
With your consent, we use Google Analytics 4 to collect anonymised information about how visitors use our website — such as which pages are most visited and how long people spend on the site. This helps us improve the website. No personally identifiable information is collected.
| Cookie Name |
Purpose |
Duration |
| _ga |
Google Analytics — distinguishes unique users |
2 years |
| _ga_* |
Google Analytics 4 — maintains session state |
2 years |
3. Session Recording Cookies (Optional)
With your consent, we use ContentSquare to record anonymised visitor sessions — including mouse movements, clicks and scrolling behaviour. This helps us understand how people use the site and identify areas for improvement. ContentSquare is configured to automatically mask all form fields, so no personal data you enter into our forms is ever captured or stored by ContentSquare.
For full details of how ContentSquare processes data, see the ContentSquare Privacy Policy.
| Cookie Name |
Purpose |
Duration |
| _cs_* |
ContentSquare — identifies and records anonymised visitor sessions |
1 year |
4. Advert Measurement Cookies (Optional)
With your consent, we use the Meta Pixel, provided by Meta Platforms (which runs Facebook and Instagram), to measure how well our Facebook and Instagram adverts work — for example, whether someone who clicked one of our adverts went on to send us an enquiry. When it is switched on, the pixel tells Meta which pages of our website you visit.
For full details of how Meta processes this data, see the Meta Privacy Policy.
| Cookie Name |
Purpose |
Duration |
| _fbp |
Meta — recognises your browser so advert results can be measured |
3 months |
| _fbc |
Meta — remembers the advert you clicked to reach our site |
3 months |
Managing Your Cookie Preferences
When you first visit our website, a cookie banner asks whether you accept optional cookies. No optional cookies are set, and none of the analytics, session recording or advert measurement scripts are loaded, unless you click Accept. You can change your choice at any time using the Cookie Settings link at the bottom of every page. If you decline after previously accepting, we delete the optional cookies we can reach and reload the page so the scripts stop.
You can also control cookies through your browser settings. For guidance on how to do this, visit aboutcookies.org. Please note that disabling cookies may affect the functionality of our website.
Third-Party Cookies
Apart from the optional cookies described above, which are only set with your consent, we do not use third-party advertising or tracking cookies. Some of our pages embed content from third parties (such as Zoho Forms for employment claims). These third parties may set their own cookies subject to their own privacy policies.
Contact Us
If you have any questions about our use of cookies, please contact us at info@scottishclaimshelpline.co.uk or see our Privacy Policy.