Last updated: February 2026.
Summary: We use strictly necessary cookies to make our website work, and optional analytics cookies (Google Analytics 4) to help us understand how visitors use the site. We do not use advertising or tracking cookies. You can accept or decline optional cookies using our cookie banner.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or to work more efficiently, and to provide information to website owners.
How We Use Cookies
Scottish Claims Helpline uses two categories of cookies:
1. Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take such as submitting a form or setting your cookie preferences. These cookies do not store any personally identifiable information.
| Cookie Name |
Purpose |
Duration |
| ASP.NET_SessionId |
Maintains your session state as you navigate the site |
Session |
| sch_cookie_consent |
Remembers your cookie preference so we don't ask again |
1 year |
2. Analytics Cookies (Optional)
With your consent, we use Google Analytics 4 to collect anonymised information about how visitors use our website - such as which pages are most visited and how long people spend on the site. This helps us improve the website. No personally identifiable information is collected.
| Cookie Name |
Purpose |
Duration |
| _ga |
Google Analytics - distinguishes unique users |
2 years |
| _ga_* |
Google Analytics 4 - maintains session state |
2 years |
Managing Your Cookie Preferences
When you first visit our website, a cookie banner gives you the option to accept or decline optional analytics cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site.
You can also control cookies through your browser settings. For guidance on how to do this, visit aboutcookies.org. Please note that disabling cookies may affect the functionality of our website.
Third-Party Cookies
We do not use third-party advertising or tracking cookies. Some of our pages embed content from third parties (such as Zoho Forms for employment claims). These third parties may set their own cookies subject to their own privacy policies.
Contact Us
If you have any questions about our use of cookies, please contact us at info@scottishclaimshelpline.co.uk or see our Privacy Policy.