Editorial Policy

Why we publish this policy

People arrive at this website when something has gone wrong — an injury, an illness caused by work, unequal pay. The information they find here can shape decisions with real consequences, including whether to make a claim and when. We think you are entitled to know who wrote it, where it came from, how it is checked and what happens when it is wrong.

Who writes our content

All service pages, blog posts, case studies and video scripts on scottishclaimshelpline.co.uk are written by David Gildea, founder of Scottish Claims Helpline. David is a qualified paralegal (Scottish Paralegal Association) with ten years in Scottish legal practice at Gildea’s Solicitors in Glasgow, and was the first qualified and registered paralegal in Scotland to win a court case. He has run Scottish Claims Helpline since 2014 and personally assesses every enquiry before it is referred.

We do not use freelance writers, content agencies or unattributed AI-generated copy. Where AI tools are used to assist with drafting or formatting, the content is written to David’s brief, checked against the sources below and signed off by him before publication.

What our content is based on

Our guidance is grounded in Scots law, not English law, and every legal statement is traceable to a primary source. The sources we rely on, in order of authority, are:

• Legislation as published on legislation.gov.uk — for example the Prescription and Limitation (Scotland) Act 1973, the Damages (Scotland) Act 2011, the Courts Reform (Scotland) Act 2014 and the Equality Act 2010.
• Court judgments from the Scottish Courts and Tribunals Service, the UK Supreme Court and Employment Tribunal decisions.
• The Judicial College Guidelines for the Assessment of General Damages in Personal Injury Cases for compensation brackets, which Scottish courts treat as a cross-check rather than a binding tariff.
• Official bodies: the Financial Conduct Authority, the Law Society of Scotland, NHS Scotland, the Criminal Injuries Compensation Authority, the Health and Safety Executive and Citizens Advice Scotland.
• Our own referral records for case-study outcomes. Compensation figures in case studies are amounts actually received by clients we referred, drawn from our records, and are anonymised.

Every claim page lists its sources in a numbered box at the foot of the page, with live links.

How pages are reviewed and dated

Each page shows a “Last reviewed” date in the “About this page” box. That date means the page was read in full on that date, its legal statements checked against the current law, and its compensation figures checked against the current Judicial College edition. The same date is published in the page’s structured data so that search engines and AI systems can see it.

Pages are reviewed:

• at least once every twelve months;
• whenever the relevant law, guideline edition or court practice changes; and
• whenever a reader, client or solicitor reports a possible error.

When a review changes the substance of a page, the reviewed date is updated. When a page is left unchanged after review, the date is still updated to show it was checked.

What we will not do

• We do not state compensation figures as promises. Ranges are illustrative and every claim depends on its own evidence.
• We do not use pressure language. There is no “act now”, no countdown, no invented urgency — time limits are stated because they are real, with the statute that sets them.
• We do not describe ourselves as solicitors. Scottish Claims Helpline is a claims management company regulated by the Financial Conduct Authority; the legal work on referred claims is carried out by independent solicitors regulated by the Law Society of Scotland.
• We do not publish reviews or testimonials we cannot verify, and we do not pay for or incentivise reviews.

Corrections

If you believe anything on this site is inaccurate, out of date or misleading, please tell us. Email davidgildea@scottishclaimshelpline.co.uk or call 01236 359028, quoting the page address. We aim to acknowledge every report within two working days and, where the error is confirmed, to correct the page within five working days. Material corrections are noted on the page with the date of the change.

Advertising and independence

This website does not carry advertising and does not accept payment for editorial placement. Scottish Claims Helpline is paid by the solicitors to whom we refer claims, not by the people who use this site; that does not affect what we publish about any area of law. We have no financial relationship with any source cited on this site.