OUTCOME SUMMARY
Scottish Claims Helpline gathered claimants following the Christies Bakery Hepatitis A outbreak in Scotland. Claims were handled by Lanarkshire Accident Law. Affected customers received settlements of approximately £2,500 each in compensation for illness, suffering and inconvenience.
The Background
A Hepatitis A outbreak was traced to Christies Bakery, affecting customers who had consumed contaminated products. Hepatitis A is a viral liver infection that causes symptoms including jaundice, fatigue, nausea, abdominal pain and fever. In most cases symptoms resolve within a few weeks, but the illness can be debilitating and time off work is often required.
The Legal Basis
Customers who contracted Hepatitis A as a result of consuming contaminated food products from a business are entitled to claim compensation for their illness and suffering. Claims can be brought under food safety legislation and in negligence. The business has a duty of care to ensure food products are safe for consumption.
How Scottish Claims Helpline Was Involved
Scottish Claims Helpline acted quickly following news of the outbreak, identifying and registering affected customers and referring them to Lanarkshire Accident Law. Speed was important — customers needed to be registered while the outbreak was being investigated and evidence was fresh.
The Outcome
Affected customers received settlements of approximately £2,500 each in compensation for their illness, suffering, and any lost earnings or expenses incurred as a result of contracting Hepatitis A. Claims were resolved through negotiation without the need for court proceedings.
About this page: Written by David Gildea, Scottish Claims Helpline. Scottish Claims Helpline is authorised and regulated by the Financial Conduct Authority (
FRN 830381). Figures represent average settlements received by clients referred by Scottish Claims Helpline. Past results do not guarantee future outcomes.