Falsified Vehicle Emissions Compensation

The Background

Major vehicle manufacturers were found to have used software to manipulate emissions test results, making vehicles appear to produce significantly lower emissions than they actually did in real-world driving conditions. Millions of vehicles were affected across multiple manufacturers and models. Vehicle owners had purchased cars on the basis of emissions claims that were false.

The Legal Basis

Vehicle owners were mis-sold their cars — the vehicles did not perform as described at the point of sale. Claims were brought on the basis that buyers would not have purchased the vehicle, or would have paid less for it, had they known the true emissions figures. Compensation reflected the diminished value of the vehicle and the financial loss resulting from the mis-selling.

How Scottish Claims Helpline Was Involved

Scottish Claims Helpline identified eligible vehicle owners across Scotland — those who had purchased affected models — and referred them to Dallas McMillan solicitors to pursue compensation claims against the relevant manufacturers.

The Outcome

Affected vehicle owners received settlements of approximately £3,000 each in compensation. Claims were resolved through negotiation, with Dallas McMillan handling all legal proceedings on a no win no fee basis.